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  1. Alberta One-Call Help Center
  2. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

A section detailing frequently asked questions

Underground Facilities

  • How can I get an underground utility line, meter box or Pedestal box moved or relocated?
  • How do I get the rest of my (private) utilities marked?
  • How do I know what other lines may be buried on my property?
  • Why don’t the locators mark ALL of my utilities?
  • Are all buried utilities registered through Alberta One-Call?

The Locate Process

  • Do I have to be home to meet the locators?
  • Is it mandatory to place a locate request with the one-call system?
  • What if I think the situation is hazardous?
  • Does Alberta One-Call issue permits or crossing agreements?
  • Will I incur charges for locating services requested through Alberta One-Call?
  • It has been two full working days and I have not had a response to my locate request. Can I begin the excavation?
See all 11 articles

Entering A Ticket Online

  • The web ticket entry form won't accept my address. How do I enter it?
  • How do I avoid having my ticket 'rejected'?
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